Ck54 Privacy Policy — Your Data Is Safe With Us

1 Introduction & Scope

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Ck54 ("we", "us", "platform") provides a safe and trusted online gaming and betting service for users in Bangladesh and around the world. This Privacy Policy ("Policy") applies to our website, mobile application, and all other digital services.

By using the ck54 platform, you are considered to have accepted this Privacy Policy. If you do not agree, please stop using the platform. This policy has been drafted in compliance with international data protection law, in particular the GDPR (General Data Protection Regulation).

Our Privacy Policy is built on full transparency — we want you to know exactly how your data is used. We believe you should have complete knowledge and control over your information.

2 What Information We Collect

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2.1 Information You Provide Directly

During registration and account use, you directly provide certain information. These details are required to deliver our services:

Data type	When It Is Collected	Required?
Full Name	At Registration	Yes
Date of Birth	At Registration	Yes
Email address	At Registration	Yes
Mobile number	At Registration	Yes
National ID card	During KYC Verification	For Withdrawals
Payment information	Transaction Time	Yes
Address	During KYC Verification	For Withdrawals

2.2 Automatically Collected Information

Certain information is collected automatically while you use the platform. This data is used to improve platform quality and ensure security:

• IP Address: Your internet connection identifier, used to help detect fraud
• Device Information: Device type, operating system, browser and version
• Log Data: Login time, session duration, and pages visited
• Location Data: Approximate geographic location (country/city level)
• Gaming history: Betting history, gameplay records, and transaction history

3 Cookies & Tracking Technologies

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Ck54's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: These are essential for the platform to function properly. They maintain your login session and support security features. They cannot be disabled.
• Performance cookies: Helps us understand which parts of the platform are used most and where issues occur.
• Functionality cookies: Remembers your preferred language, theme, and other settings.
• Analytics cookies: Used to analyze site traffic and user behavior.

4 Purpose of Data Use

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Ck54 uses your information for specific, lawful purposes only. Data is never used beyond the purpose for which it was collected:

• Service Delivery: Creating accounts, processing transactions, settling bets, and disbursing winnings
• Identity verification: To verify your age and identity, and to prevent money laundering
• Ensuring security: To detect and prevent fraudulent activity
• Customer support: To resolve your issues and respond to your queries
• Contact: To send important updates, transaction confirmations, and promotional offers (with your consent)
• Legal obligations: To meet legal demands from government authorities
• Service Improvement: To improve your experience on the platform

5 Data Sharing & Third Parties

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Ck54 does not sell your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services:

5.1 Service Providers

Your information is shared with payment processors (Mobile Pay, Nagad, Rocket), KYC verification services, and technology infrastructure providers. All these parties operate under strict confidentiality agreements.

5.2 Legal Authorities

We may disclose information in response to court orders, government investigations, or other legal obligations. In such cases, we will only share what is legally required.

5.3 Business Changes

In the event of a change of ownership, merger, or acquisition, your data may be transferred to the new owner. You will be notified in advance.

6 Data Retention & Security

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6.1 How Long We Retain Data

Your data is not retained beyond what is necessary. In general, information is held for as long as your account remains active. Even after account closure, certain data may be kept for up to 5 years to meet legal obligations.

6.2 Security Measures

To protect your information, ck54 implements the following technical and organizational measures:

• All data transmissions are secured with 256-bit SSL/TLS encryption
• Sensitive data stored in the database is encrypted separately
• Two-Factor Authentication (2FA) support
• Regular security audits and penetration testing
• Restricted staff access — only authorized personnel can view your data
• 24/7 cybersecurity monitoring

7 Your Rights

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Under data protection law, you have several rights regarding your personal information. ck54 fully recognizes and respects all of these rights.

8 Children's Privacy

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Ck54 strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that an underage user has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe your child has created an account on ck54, please contact us immediately at support@ck54.biz.

9 Changes to the Privacy Policy

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Ck54 reserves the right to update this Privacy Policy when necessary. For any significant changes, we will:

• We will notify you by email
• We will display a clear notice on the platform
• We will update the "Last Updated" date at the top of this page

Continued use of the platform after any changes takes effect means you have accepted the updated policy.

10 Contact & Complaints

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For any privacy-related questions, requests, or complaints, please get in touch with us:

We will respond to your request as promptly as possible. Complex requests may take up to 30 days. If you are not satisfied with our response, you may lodge a complaint with an international data protection authority.